May 13, 2019

Volunteer Manual

 Welcome Volunteer!

THANK YOU for your interest in volunteering at the Community Service Center’s THRIFT SHOP.  We want to help you know the procedures we use to make the SHOP run smoothly.  Read the following information and ask the Thrift Shop Manager if you have questions.

Introduction:  The proceeds that come from sales in the Thrift Shop go into a fund to help people in the 40390 zip code area with basic needs (i.e. utilities, shelter, food).  The goods we sell in the Thrift Shop come from people who donate at our “drop-off” window during shop hours.  We take in clothing, shoes, dishes, books, electronics, toys, etc.  We generally do not accept large furniture items that take lots of floor space.  (No TV’s)

Shop “Atmosphere”:  It is very important that the Shop is a pleasant place to be.  As the volunteer team works together, we want to be focused on being the best Thrift Shop we can be (clean and well organized, nice displays) AND ENJOY the process of making it just that.  We try to help make the Shop a pleasant place for shopping with our great low prices and by helping shoppers find the items they are interested in. We want people who would not otherwise be able to buy a nice item to find one in our shop for a good price.

SO, come to enjoy a meaningful, hard-working experience with others who have a desire like yours to give to help others.  Don’t be surprised if we sometimes make decisions to be especially generous to persons/families that come to us for help.  That is WHY WE EXIST.  We do not spend much time worrying about being “taken advantage of” in our giving (though we DO keep good records of our assistance).  Your volunteer time is going to be lots of hard work AND a sense of fulfillment that your time is well spent.

Leadership:  The Thrift Shop is a part of the mission of the Community Service Center of Wilmore- High Bridge.  The CSC has a Director who distributes the funds raised.  The Thrift Shop has a Manager and Assistant Manager to take care of Shop activities.  There is always a “supervisor” on duty to assist you with questions.

Volunteer Schedule:  The Shop is open 9 a.m.-3 p.m. on Monday, Tuesday, Thursday, Friday, & Saturday.  Our volunteers most often work in three-hour shifts (9 a.m.-noon or noon to 3 p.m.).  The Managers keep a record of your volunteer schedule.

Parking:   If you drive please park in the lower parking lot so customers can park close.

 

FIRST DAY TO VOLUNTEER:

  • Give your VOLUNTEER APPLICTION FORM to the Shop Manager.
  • Hang up your coat/purse (on hooks to the right of Sorting Room door)
  • Check with Shop Manager to learn specific tasks that need to be done

(i.e.  sweep entrance area, clear fitting rooms)

AFTER YOU HAVE WORKED AT THE SHOP FOR 3 SESSIONS:

  • You will receive a THRIFT SHOP VOLUNTEER tee shirt
  • Any person volunteering for the Community Service Center of Wilmore /High Bridge on a REGULAR basis will be given the privilege to purchase any item under $10.00 at half price. This privilege will begin on the fourth (4th) week of volunteering. In order to buy those items the volunteer will be able to shop anytime they are not volunteering.  All half price items must be selected from items on the shelves or racks in the Thrift Shop (sorting room excluded).  This is for equality among all those individuals that volunteer for the CSC. The volunteers working in the sorting room will not have the opportunity to put items back and save it and buy it at the end of their volunteer hours (i.e. 12 noon or 3:00 p.m.).
  • This purchase provision does not apply to individuals doing class projects, court ordered hours or other required volunteer hours that can be fulfilled at the CSC Thrift Shop.

POTENTIAL “TO DO” LIST FOR EVERYDAY

  • Check to see that items in the store are appropriately priced
  • Straighten/dust /clean Thrift Shop area
  • Sweep fitting rooms
  • Check/clean/stock bathroom
  • Empty trash cans (bags on rack in Sorting Room)
  • Keep coffee area neat, clean, stocked and water full

TYPICAL “DAILY” ACTIVITIES FOR VOLUNTEERS

  • Women’s area (pull empty hangers, hang fallen clothes, straighten shoes, dust mop floors)
  • Men’s area (pull empty hangers, hang fallen clothes, straighten shoes, dust mop floors, dust shelves)
  • Kids Clothing (pull empty hangers, hang fallen clothes, straighten shoes, dust mop floors, dust shoe racks)
  • Household area (Price, dust, repair displays)
  • Electronic Room (Check prices, dust, dust mop, straighten displays)
  • Saturday only: Wrap & put Panera bread out for distribution

AFTERNOON/CLOSING ACTIVITIES

  • Empty trash cans/ clean out Fitting Rooms
  • Clean up Sorting Room – Tables cleared and cleaned for next day crew
  • Make sure all shoppers have left the shop/ Turn off lights

GUIDELINES FOR SORTING DONATIONS

CLOTHING

  • Common sense rules: If item seems objectionable to buyers, [holes, missing buttons, underarm stains, other stains, non-working zippers, fraying, smells (cigarette, etc.)] put in Mountain Mission
  • Check pockets and purses for anything in them
  • Hang pants by the waist
  • Hang 2 or 3-piece items on suit hanger (suits, jogging outfits, pj’s, etc.)
  • Hanger “hook” turns to the left – front of garment will face to the left
  • Hang the garment on the rolling rack in the SORTING ROOM and roll out to place in appropriate section- use only clear, wire-hook plastic hangers
  • Men’s and women’s tops hang by size and color
  • Women’s pants Rack: Hang jeans on the left rod, dress pants on the right rod (You will be able to tell the established hanging pattern).

SHOES

  • If not good, put in Mountain Mission bags (scarred, holes in sole, heels bad, only one shoe)
  • If good, put on shoe rack in men or women area by size (look almost new, no outward signs of use)

ELECTRICAL ITEMS & APPLIANCES & LAMPS

  • Place on side table on the left side of the sorting room, to be checked
  • If electric or battery operated, place on side table to be checked

TOYS

  • If good, large size, working, and can be played with place in tub by XL tops
  • Small toys place in toy bag in sorting room

 GLASS WARE & POTTERY & KNICK-KNACKS

  • Check for cracks, chips, if parts are all there; if ok, clean as needed
  • Place on shelves with tallest items in back so all items can be seen
  • Dishes can be placed on the tables, arrange with like items
  • Stemware goes on the top shelf on the left and glasses to the right
  • Cups go on the second shelf, left side
  • Silverware and utensils go in the silverware trays
  • Metal items go on bottom right shelf

DVD’s, CD’s, CASSETTES & RECORDS

  • Take to book room to be sorted and placed in book room

BEDDING, SHEETS, & TABLE CLOTHES

  • Items with spots, stains, holes, etc., put in Mountain Mission
  • Determine size, fold and tape; label item on tape

JEWELRY

  • All metal jewelry to be placed in bin for inspection
  • Any jewelry made of beads (non metal) place on jewelry counter

WHITE BAGS FOR Mountain Missions

PLACE THE FOLLOWING ITEMS IN THE WHITE RECYCLE BAGS (Mountain Mission)

FALL/WINTER:  RED TIE BAGS,  SPRING/SUMMER YELLOW TIE  KIDS BLACK

 Wearable clothing

  • Wearable shoes
  • Purses and belts
  • Hard or soft toys for children for children to play with
  • Linens, towels, etc.

DO NOT PLACE GLASS ITEMS IN THE BAGS.

VOLUNTEER JOB REQUIREMENTS

QUALIFICATION:

To perform this job successfully an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill and/or ability required.  You need to enjoy meeting the public and represent the Community Service Center of Wilmore / High Bridge in a positive manner.

EDUCATION and/or EXPERIENCE :

High school diploma or general education degree (GED) preferred; one to three months related experience and/or training preferred; or equivalent combination of education and experience.

LANGUAGE SKILLS:

Ability to read and comprehend simple instructions and short correspondence.  Ability to write simple correspondence.  Ability to effectively present information in one-on-one and small group situations to customers, clients and other volunteers working in the CSC Thrift Shop.

DECISION MAKING ABILITY:

Ability to make decisions about the items to keep or give to Mountain Missions after reading the material and given instruction.  Ability to price household items to be sold in the Thrift Shop.  Know when to put an item on the free table or throw it in the trash.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by a volunteer to successfully perform the essential functions of this job .  Reasonable accommodations may be made to enable individuals with disabilities to perform the essentials functions.

While performing the duties of this job, the volunteer is most of the time required to stand, walk, use hand and arm motions, move boxes filled with clothes, remove bags filled with clothes from plastic containers, carry bags of clothes, bend and stretch as clothes are sorted and hung.

The volunteer must occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision, distant vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

PROBATION PERIOD:

A new volunteer will be evaluated by the above standards for a period of four weeks.  During this time the supervisor on duty will address any issue that may arise giving the volunteer time to make any needed changes.  If after the four week period there are still issues then the volunteer will be asked not to return.

Contact Information

If you cannot come at you designated time, please sign the sheet by the volunteer board or contact the Thrift Shop manager or assistant manager.

CSC Executive Director:  Koby Miller 859.858.2819 or  csc40390@gmail.com

Thrift Shop Manager:  Tom Harper 859.858.0010 or t.harper@hotmail.com

Thrift Shop Asst Manager:  Claudia Dunning  859.858.0010